1. Overview
This Refund Policy explains how cancellations and refunds work for LeadVexo subscriptions and add-ons. It forms part of our Terms of Service.
2. Free plan
The Free plan does not require payment, so no refunds apply. You can upgrade or stop using it at any time.
3. Paid subscriptions
Paid plans are billed in advance for each billing period. Except as described in this policy or required by law, payments for a billing period that has already started are non-refundable, and we do not provide refunds or credits for partial periods or unused features.
4. When we issue refunds
We will refund you in full or in part in the following cases:
- Duplicate charge — you were charged more than once for the same invoice.
- Billing error — you were charged the wrong amount or for a plan you did not select.
- Extended service unavailability — the Services were unavailable for a significant part of your billing period due to a problem on our side.
- Charges after cancellation — you were charged for a renewal after you had cancelled before the renewal date.
5. Add-ons and usage-based charges
Charges for add-ons such as AI Calling and WhatsApp Follow-up AI, and any usage-based charges (for example call minutes), are non-refundable once the usage has occurred. Charges made by third parties — such as Meta for WhatsApp conversations or your telephony provider — are governed by those providers’ own policies.
6. Cancellation
You can cancel your subscription at any time from Settings → Billing or by contacting us. Cancellation takes effect at the end of your current billing period, and you keep access to paid features until then. Your plan will not renew after that date.
7. How to request a refund
Email [email protected] within 7 days of the charge with your workspace name, the invoice or payment reference, and the reason for your request. We aim to review requests within 5 business days.
8. How refunds are processed
Approved refunds are issued to the original payment method. Depending on your bank or card provider, it may take 5–10 business days for the amount to appear in your account.
9. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed. Changes do not affect payments made before the update.
10. Contact
Questions about billing or refunds? Email [email protected].