1. Acceptance of terms
These Terms of Service (“Terms”) govern your access to and use of the LeadVexo website and platform, including the CRM, AI Calling and WhatsApp features (the “Services”). By creating an account or using the Services, you agree to these Terms on behalf of yourself and the organisation you represent.
2. Accounts and workspaces
- You must provide accurate information when you sign up and keep it up to date.
- You are responsible for keeping your login credentials secure and for all activity under your account.
- Workspace owners are responsible for the staff they invite and the roles and permissions they assign.
- You must be at least 18 years old and able to form a binding contract to use the Services.
3. Plans, add-ons and billing
The Services are offered on a free plan and on paid plans. AI Calling and WhatsApp Follow-up AI are optional add-ons that are enabled for a workspace on request. Fees, billing cycles and usage limits are shown in the app or in your order. Refunds are handled as described in our Refund Policy.
We may change our prices with reasonable advance notice. Changes take effect from your next billing period.
4. Acceptable use
You agree not to use the Services to:
- Send spam, unsolicited bulk messages or calls, or contact people who have opted out or registered on a do-not-call list.
- Break any law, including telemarketing, consumer-protection, data-protection and anti-spam laws.
- Violate Meta’s WhatsApp Business policies or the terms of any integrated provider.
- Upload unlawful, harmful, deceptive or infringing content.
- Attempt to access other workspaces, probe or disrupt our systems, or reverse-engineer the Services.
- Resell or provide the Services to third parties without our written permission.
5. AI calling and messaging responsibilities
You are responsible for the scripts, prompts and messages you configure and for obtaining any consent required to call, record or message your leads. Where the law requires it, you must disclose that a call is being handled by an automated agent or is being recorded.
WhatsApp messaging uses your own Meta Business account and phone number. You are responsible for complying with Meta’s terms, including template and opt-in requirements.
6. Your data
You keep all rights to the data you put into the Services (“Customer Data”). You grant LeadVexo a limited licence to host, process and transmit Customer Data only as needed to provide and support the Services. Our handling of personal data is described in our Privacy Policy.
You can export or delete your Customer Data while your account is active.
7. Third-party services
The Services integrate with third-party providers such as Meta (WhatsApp and Lead Ads), telephony and voice AI providers, Google sign-in and payment processors. Your use of those services is also governed by their terms, and LeadVexo is not responsible for their availability or actions.
8. Intellectual property
LeadVexo and its licensors own the Services, including the software, design, trademarks and content we provide. These Terms do not grant you any rights in them except the right to use the Services as described here. If you send us feedback, we may use it without obligation to you.
9. Availability and changes
We work to keep the Services available and reliable, but they are provided “as is” and “as available”. We may add, change or remove features over time. Where a change materially reduces the Services you pay for, we will give reasonable notice.
10. Limitation of liability
To the maximum extent permitted by law, LeadVexo will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Services is limited to the amount you paid us in the twelve months before the claim arose.
11. Indemnity
You agree to defend and indemnify LeadVexo against claims arising from your Customer Data, your calls and messages, or your breach of these Terms or applicable law.
12. Suspension and termination
You may stop using the Services and close your workspace at any time. We may suspend or terminate access if you breach these Terms, fail to pay fees, or if your use creates a legal or security risk. On termination, your right to use the Services ends and Customer Data will be deleted after a reasonable period.
13. Governing law
These Terms are governed by the laws of India. Courts in India will have exclusive jurisdiction over any dispute arising from these Terms or the Services.
14. Changes to these terms
We may update these Terms from time to time. We will update the date at the top of this page and notify account owners of material changes. Continuing to use the Services after changes take effect means you accept the updated Terms.
15. Contact
Questions about these Terms? Email [email protected].